Last updated: 10 October 2026
My Digital Atelier (“we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you share with us when visiting our website, purchasing our digital products or requesting personalised digital stationery.
This Privacy Policy explains what personal information we collect, how we use and protect it, when we may share it with third parties, and the choices and rights available to you.
My Digital Atelier is a Dubai-based digital stationery studio offering digital invitations, announcements, greeting cards, gift vouchers and other personalised digital products.
Depending on how you use our website and services, we may collect the following types of information:
Personal and contact information
Order and personalisation information
Payment and transaction information
Technical informationYour IP address, browser type, device information, website usage data and information collected through cookies or similar technologies.
We collect information that is reasonably necessary to operate our website, process and fulfil orders, personalise products, communicate with customers, maintain business records and meet applicable legal obligations.
We may use your personal information to:
We process personal information only for appropriate purposes connected with our business and in accordance with applicable law.
We do not sell or rent your personal information to third parties.
Some of our products require you to provide photographs or other personal information for inclusion in a personalised design.
How we use your photographs
Photographs and images you provide are used to create and fulfil the product you have requested. This may involve uploading, accessing, editing, resizing, formatting or incorporating the images into your digital stationery design.
We will not use your photographs for our own advertising, social media, website portfolio, promotional materials or other unrelated purposes without obtaining your separate permission, unless otherwise permitted by applicable law.
How we protect your photographs
We take reasonable technical and organisational measures to protect photographs and other personalisation information against unauthorised access, disclosure, loss or misuse.
Access to customer photographs is limited to what is reasonably necessary to prepare and deliver your order and operate our services. Where third-party services are used to create, store, transmit or deliver your design, the relevant information may be processed by those providers as described in this policy.
How long we keep your photographs
We retain photographs and personalisation files only for as long as reasonably necessary to complete your order, provide customer support, address issues or disputes, and meet applicable legal obligations.
Once the photographs or files are no longer required, we will take reasonable steps to delete them or securely dispose of them, subject to any legal retention requirements and any necessary backup or technical retention periods.
Please note that deleting a photograph from our active working files may not immediately remove every copy held in system backups or by a third-party service, where applicable.
Photographs of other people and children
If you provide photographs or personal information belonging to another person, you are responsible for ensuring that you have the necessary permission or lawful authority to provide it for the requested purpose.
Where a photograph includes a child, it should be provided by a parent, guardian or another person who has the appropriate authority to do so.
Please only send photographs and information that are necessary for your requested design.
Photograph and Personalisation File Retention
Following delivery of your completed order, customer photographs and associated personalisation files will be deleted within 28 days from our working files and the systems used to create and manage your personalised design.
We take reasonable steps to ensure that customer photographs and personalisation information are not retained longer than necessary. Copies held in system backups or by third-party service providers may remain for a limited additional period in accordance with their retention and deletion processes.
We do not use customer photographs for marketing, social media or portfolio purposes without separate permission.
Payments for products purchased through our website may be processed by third-party payment providers.
When you make a payment, your payment card details and other necessary payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy, security and data-handling practices.
We do not normally receive or store your complete payment card number or card security code (CVV/CVC). However, we may receive limited payment-related information, such as the payment status, transaction reference, payment method, billing information or other details made available through our payment provider.
We may retain order confirmations, invoices, transaction references and related financial records for accounting, customer service, fraud prevention, dispute resolution and legal or regulatory purposes.
We do not control the independent privacy practices of third-party payment providers. We recommend reviewing the privacy policy of the provider used to complete your payment.
We may share personal information with trusted third-party service providers where reasonably necessary to operate our business or fulfil your order.
These providers may include:
Depending on the services used, these providers may process information such as your contact details, order information, photographs, personalisation details or payment-related records.
We aim to limit the information shared to what is reasonably necessary for the relevant service. Where appropriate, we take reasonable steps to use providers that offer suitable safeguards for personal information.
We may also disclose information where required by law, to respond to lawful requests from authorities, or where necessary to establish, exercise or defend our legal rights.
Some of our website, payment, design, hosting, email or file-delivery providers may store or process personal information outside the United Arab Emirates.
Where personal information is transferred internationally, we will take steps required by applicable law to ensure that the transfer is permitted and that appropriate safeguards are in place where required.
The location and handling of information may depend on the third-party services used to process your order.
Our website may use cookies and similar technologies to:
Some cookies may be placed by third-party services integrated into our website.
You can manage or disable cookies through your browser settings. Certain cookies or website functions may be necessary for the site to operate correctly, and disabling them may affect your experience.
Where required by applicable law, we will seek consent before using non-essential cookies or similar technologies.
We may send promotional communications where you have given the required consent or where otherwise permitted by applicable law.
You can unsubscribe from marketing emails using the unsubscribe instructions provided or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending essential messages relating to an existing order, payment, delivery or customer service request.
We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, disclosure, alteration or misuse.
These measures may include limiting access to customer information, using appropriate account and access controls, relying on established service providers, and taking reasonable precautions when handling customer photographs and design files.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect the information entrusted to us.
If a personal data incident occurs, we will take appropriate steps in accordance with applicable legal requirements.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:
Different categories of information may be retained for different periods. For example, financial records may need to be retained for longer than photographs used to personalise an invitation.
When information is no longer required, we will take reasonable steps to delete it, anonymise it or securely dispose of it, subject to applicable legal obligations and necessary technical retention periods.
Subject to applicable law, you may have rights in relation to your personal information, including the right to:
To exercise a privacy-related right, please contact us using the details in the “Contact Us” section below.
We may need to verify your identity before processing a request. Some information may need to be retained where required by law or where another lawful basis for retention applies.
Our website may contain links to third-party websites or use third-party services to process payments, create designs, deliver files or provide other functionality.
Those services may have their own privacy policies, terms and data-handling practices. We are not responsible for the independent privacy practices or security of third-party websites and services.
We recommend reviewing the relevant privacy policy before providing personal information directly to a third-party service.
Our website is intended for customers purchasing digital stationery and is not specifically directed towards children.
Some products may include a child’s name, age, photograph or event details. Where such information is provided for a personalised order, it should be supplied by a parent, guardian or another person who has the appropriate authority to provide it.
We use children’s information only as reasonably necessary to fulfil the requested order and for other purposes permitted by applicable law.
We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, business practices or applicable legal requirements.
The latest version will be published on this page, with the updated date displayed at the top.
If you have any questions about this Privacy Policy, how we handle your personal information or would like to make a privacy-related request, please contact us:
My Digital Atelier
Website: https://mydigitalatelier.com/
Email: info@mydigitalatelier.com
Founded in Dubai, My Digital Atelier is a design-led digital stationery studio offering a refined collection of digital invitations, announcements, greeting e-cards, gift vouchers and personalised digital stationery.
